Second class Royal Mail delivery on all items

(Wheat) Flour, Salt, Vegetable Oil, Colouring and Flavouring.

Our play dough is made fresh to order and if sealed in the container, played with regularly and stored in room temperature out of direct sunlight, it should last up to 6 months.

Always store your dough in an airtight container (like the one provided), and make sure to keep it out of direct sunlight or freezing cold temperatures. Please note that there are no artificial preservatives in our play dough and it is made from natural ingredients. 

If not handled or stored correctly your play dough can go hard, crystalise or get mouldy.

Yes, our play dough has been through lab testing and verification checks to make sure that all is in order. You will notice our products have a CE and UKCA mark on them to verify this.

Our play dough is made using wheat four (gluten) and is made in a kitchen that stores nuts so as much as we make sure to keep the kitchen very clean, cross contamination could occur.

Of course you can. Play dough is the perfect gift for a loved one or friend. Simply check the “it’s a gift” box at checkout, add a gift note if you wish and we will gift wrap it for free!

You can also add their address in the delivery details instead and it will land right at their door!

All of our products are aimed at children ages 3 years and above. Adult supervision is recommended at all times.

We offer custom orders for parties/events which can even include a label in the theme of your party and dough colours to match. Simply email us for a quote bianca@doughanimal.com

As much as we make sure to use paper and card packaging, our play dough pots are made with PET plastic as we felt this was the safest for children and our products. We have however chosen the perfect pots that can be reused for many different things (including storing snacks on-the-go) and if you want you can recycle them too!

Payment is made through PayPal via our online store. Paypal is the fastest and safest way to make a payment.

We aim to dispatch all products within 5 days of ordering. We then post with Royal Mail which can take up to 4 days to deliver. If you need a product sooner, pop us a mail to let us know bianca@doughanimal.com

In the United Kingdom, all of our products will be send via Royal Mail second class. It is your responsibility to provide the correct address as once you have submitted your order it could be sent to the submitted address within 2 days. We will offer no refunds or replacement products if the address is incorrect and will not be liable to pay for redelivery if your product is sent back to us due to the recover not accepting the product.

At the moment we only ship throughout the United Kingdom however we also have a store in South Africa that ships throughout the nation too!

Oh no, we’re so sorry about that. We take the outmost care in packaging our products but we can’t control how they’re handled in the post. If you have received a broken product kindly email us with your order number and a picture of the product and we’ll replace it!

As our dough is made to order and is a food-grade product, we cannot accept any returns or offer any refunds. However if you have an issue with your product, please get in touch with us and we’d be happy to help with your concern.

Simply wash in a warm soapy water as you would your dishes and leave to dry!

We recommend that the bags are hand-washed or machine washed on a cold cycle and air dried as the vinyl used for the custom design can melt on a hot wash/dry.

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